Hechinger Returns

To return a product, you must call us for a Return Authorization number (RA#) by filling out our return authorization form or calling toll free our Customer Service at . You can only request a RA# within 30 days after you receive shipment. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused and/or subject to a 50% restocking fee.

Refused orders shipped by common freight carrier will be subject to 50% restocking fee and a $119 freight refusal fee.

You must return products within 30 days after the RA# is issued. ITEMS MUST BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING AS SHIPPED BY . ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

There is a 15% restocking fee on merchandise returned for any reason other than a product defect or damage.

BuySafe bonds may not be returned. If you purchase a BuySafe bond and return all or part of your order, you will still have to pay the bond fee.

Certain products are noted on the product page as custom or special order. These products are not returnable. Also, we cannot accept returns for Mosquito Magnets. Customers must contact Mosquito Magnet directly to arrange a return and/or replacement.

Shortages/Damages/Defects
You must inspect your package immediately upon receipt for shortages (did not receive all the items listed on the packing slip that show as shipped), damages or defects. You must notify us within three (3) days of receipt of any shortages, damages or defects. Although your product may be covered by a manufacturer’s warranty, we cannot take responsibility for any damages or defects beyond this point and you will need to contact the manufacturer directly.

If your product is received damaged or defective we will take one of the following actions:

send a certified technician out to your home to inspect, and, if necessary, repair or replace the product at our expense; or
provide you with a Return Authorization number (RA#) so that you can return the product at our expense.

If the certified technician determines that your product was not damaged or defective or if you returned the product and upon our inspection we determine the product is not damaged or defective, YOU MAY BE CHARGED FOR THE SERVICE CALL AND/OR SHIPPING PLUS A 15% RESTOCKING FEE.

DO NOT CALL A TECHNICIAN TO INSPECT THE PRODUCT ON YOUR OWN. You will be responsible for the costs of any service calls, unless we send the technician to you as specified above. Additionally, manufacturer warranties may be voided if the service technician is not certified by the manufacturer.